A communications middleware framework integrating people, processes and information...

The emergence of unified communications (telephony + data + web services) has created new opportunities for solutions driven by communication enabled business processes.

Broadstrokes' Process Driven Communications & Messaging (PDCM) is a middleware framework that provides access to relevant information, any time and from any device, to improve enterprise agility like who to contact with what information, what response to get, what to do next...

PDCM improves the speed, accuracy, quality, and agility of interactions allowing people to interact and respond to dynamic situations faster enabling more informed decision making to better meet business objectives and gain competitive advantages.

PDCM is offered as a SaaS (Software-as-a-Service) that integrates with unified communication platforms and third-party applications to help:

• Improve "anywhere, any time" voice and data communications and collaboration without coding to telephony infrastructure.
• Improve communication and information flow between processes and humans with better context.
• Improve enterprise business practices by enhancing information effectiveness.