Primary Services

• Multimodal Messaging Services: creates and renders content (text, audio, image, video) to the appropriate format depending on the device channel (e.g. html for browser and voice for phone) with two-way communication and aggregation of recipient responses.
• Distribution Services: how and where messages get routed using communication enabled business processes over multiple protocols and networks. Supports entity selection (people, places, things) options based on location, time, and semantic attributes.
• Contextual Workflow and Collaboration Services: describes the flow of communication and information between people and systems. Optionally, can be driven by third-party business process logic and events.
• Activity Monitoring with Real-time Notification: describes and monitors real-time data streams and other XML content with automated triggering on message responses, event processing, and business logic.
• Administration and Management: supports administrator, operator, and user modes configurable with different levels of access control and permissioning.

PDCM Benefits

• Integrators provision and manage their accounts, no training required, 24/7 support.
• Developers focus on configuration rather than programming or having to understand underlying communication details.
• Interoperability instead of point-to-point integration.
• Applications benefit from short development and deployment cycles with reduced risk.